I recently started back to college at Boise State University for completion of my Bachelor's degree in Multidisciplinary Studies after a 24-year break. During those years, I pursued a career in medicine, starting as a medical assistant and now work as an audit manager in a local compliance company. My widespread background in the medical industry involved practice management, professional and ASC billing, coding, auditing, and instructing, within an assortment of medical specialties. As a previous coding and medical assistant instructor, I became well versed in providing education in this industry.
One of my passions today is the education I provide to the clinics, physicians, and the healthcare systems I work beside. I value provider feedback and empathize with many of the frustrations that I hear in the industry. This research project was a wonderful opportunity for me to explore, while building a better understanding of the EHR setting I work in on a daily basis. I have full intentions of continuing this research as well as bringing a more comprehensive understanding of medical documentation to this professional community.
Nicole A. Benson, CPC, CPMA, COSC